Frequently asked questions (FAQs)
Does polished porcelain tile scratch?
Is polished porcelain tile slippery when wet?
Is polished porcelain tile suitable on a bathroom floor?
What is the wear resistance for polished porcelain tile?
The wear resistance is as good, if not better than any other comparable materials used in tiling any wall and floor area. It will last as long as the substructure remains sound.
How can i have my kitchen cabinet done by OLEA Home Centre?
Will I get a quote immediately?
If you bring your kitchen layout plan with full dimensions to our showroom, we will normally reply you with an approximate quotation on the same day. If you send us an email, we will reply with the quote in 1-3 working days under normal circumstances. However, our sales consultant are always busy with many quotes, so if we cannot reply in time, please follow up with us.
Will we be supplied with installation drawings?
When you place your order, we will provide you with 3D and 2D graphs with full dimensions, as well as assembly instructions showing components of every cabinet units. If you need these documents before you place your order due to installation schedule constraints, you can request them to our staff. For any further information, please visit the showroom with your installer.
What is a flatpack kitchen?
A flatpack kitchen is a DIY ready to assemble kitchen which requires no cutting or drilling for cabinets and doors. It is pre-drilled, with all necessary hardwares, assembled guide in a single carton. It is of the same quality as a custom made kitchen.
How can flat pack kitchen cabinets fit my kitchen?
We have a wide range of standard flat pack kitchen cabinet sizes from 150mm width to 900mm width. We have more than 50 different design modular cabinets such as drawer, pantry, base cabinet and wall cabinet to suit your kitchen and life style.
How much will the flatpack kitchen cost?
It will depend on size but you can expect to save thousands of dollars over a similar custom made kitchen. You will benefit from our bulk order and flat pack form but we do not compromise on quality.
Will I be able to assemble and install the flat pack kitchen myself?
Yes. Our flatpack kitchens have been successfully assembled and installed by people who have never done it before. We will provide assembly and install guide.
Do you provide design and installation?
Yes. Our experienced designer will supply you with a plan, elevations and 3D pictures so that you can really see what your kitchen will look like completed with a accurate quote. Our professional installers can install the kitchen for you if you do not want to do it yourself.
How do I clean my quartz stone benchtop?
Can I stand on my quartz stone bench top?
Always refrain from placing excessive weight on your quartz stone bench top. Excessive weight can also have an impact on the underlying cabinet structure.
Do I need to polish my quartz stone bench top?
Quartz stone surfaces come factory polished to a high lustre, with the exception of our special Concrete finish. Due to quartz stone’s high density and non-porous qualities, normal cleaning with a damp cloth will keep your quartz stone surface looking like the first day it was installed. To avoid dulling the surface's shine, make sure to use a non-abrasive cleaner.
How durable is quartz stone?
Quartz stone is resistant to all kinds of cracks, chips, scratches and stains. However, like most materials, excessive force, high point loads, pressure or heat may cause damage to the surface. Like all surface materials quartz stone should be treated with care.
Can I cut on my quartz stone bench top?
Quartz stone is composed of up to 93% natural quartz, providing it with superior hardness and strength. We always recommend using a cutting board to prevent damage to the surface, or dulling the knives.
Can quartz stone withstand heat?
Quartz stone is heat resistant, however like all stone materials; quartz stone can be damaged by sudden and rapid surface temperature changes. A good rule of thumb is that if your hand cannot tolerate the level of heat for more than a few seconds then the heat source is too high. DO NOT PUT HOT COOKWARE DIRECTLY ON THE STONE SURFACE. Therefore we always recommend placing hot pots, oven trays and fry pans directly from the oven or hot plate onto a wooden chopping board or heat trivet. We also recommend that electric fry pans and slow cookers are also used on a wooden chopping board.
Do I need to apply a sealer to quartz stone quartz surfaces?
No. quartz stone quartz surfaces are virtually non-porous, and you will never have to use a sealer or any other kind of wax.
Are there any chemicals or cleaners that should NEVER be used on a quartz stone surface?
As with any surface, quartz stone can be permanently damaged by exposure to strong chemicals and solvents that undermine its physical properties.
DO NOT use products that contain trichlorethane or methylene chloride, such as paint removers or stripper. Avoid all contact with highly aggressive cleaning agents like oven cleaners that have high alkaline/pH levels.
Should the surface be accidentally exposed to any of these damaging products, rinse immediately with water to neutralize the effect.
Pickup & Delivery
OLEA Vehicle Loading Policy
Can I get my goods delivered?
Yes, we can arrange delivery service within Melbourne with third party courier company. Additional cost will apply but at a discounted price compared to the normal courier service rate. Please ask our staff.
Can I have my kitchen assembled and installed?
If you need kitchen installation service, we will put you in touch with our certified installer, Homeline. Please see our staff at the Kitchen Department for details and booking. You will be in direct contact with Homeline to arrange your installation schedule, discuss details, and pay for installation works. In order to prevent installation troubles due to unchecked conditions of the site, or avoid severe overruns in cost and time, in-home measuring service is recommended prior to installation. For the measuring service, the Homeline staff will visit your home and take precise measurements of your kitchen space, judge the fit of your new kitchen, and check the constitution of the walls and access conditions to the property.
If you are building or remodeling your house and have a contractor working on areas other than the kitchen, please consult your contractor to coordinate the work with Homeline.
Is it possible to assemble the kitchen myself?
In overseas, many people have given it a try. If you are a do-it-yourselfer and enjoy the creative process of making something with your hands, self-assembly is for you. However, please remember that for installing your kitchen, special tools will be necessary, and a license is required for electrical/plumbing works.
Can any carpenter assemble an IKEA kitchen?
Unlike the ready-made kitchen sets, kitchens require on-site assembly of individual parts before installation. The parts include cabinet frames and shelves, all separately chosen according to your needs and taste. This is why we recommend that even those people familiar with carpentry check out the actual products in-store to fully understand the products' features and how they fit together. If necessary, our staff at the Kitchen Department can offer tips for assembly and installation.
I found a damaged part. Can I get it exchanged immediately?
Of course, we will replace it at once. However, please note that at OLEA, in order to keep our prices low, we ask your cooperation in returning and exchanging faulty products. To exchange a faulty item or collect a missing part, please visit your OLEA store with the original receipt. It may take some time to process your request. Please always schedule your installation project with enough time allowance.